Properly managing a workforce is a challenge for all companies. Today companies face extreme pressure to retain their best talent. Management continually having to evolve culture to encourage staff to be motivated, innovate, productive and committed.
The battle that every company seeks to win in an increasingly competitive talent market is transformation to mitigate disruption. In this context, more and more benefits began to appear – known as emotional salary – ranging from flexible hours, paid gym, possibility to take courses and much more. But what do employees need to be productive and committed?
The answer is a positive work experience. According to a recent study conducted in 8 countries by the Intelligence Unit of The Economist (EIU) and sponsored by Citrix, the experience of employees is on the radar of business management and is a topic of discussion of senior management of 81 % of companies surveyed.
Employee Experience Requires empathy
The user experience crosses several facets of the organization. Within the managerial level, it is the HR leaders who usually assume this responsibility. At the C-suit level, the CIO is the least likely role in managing the employee experience (at least this is the case in most organizations today)
In the organizational life, until today, the IT and HR departments work separately or with some collaboration on specific issues. The CIO of the future must operate at the intersection of IT and HR. The CIO must know the employees and must become familiar with human factors such as commitment and well-being.
In the same way, the HR leader must keep technology in mind as an available resource to improve processes and simplify tasks. The first step in moving towards this is that both leaders see digital transformation as a shared project. And then, that they can establish key performance indicators used by both IT and HR to measure aspects of employee experience.
Technology second to experience
Technology has a crucial role in the employee’s experience; being, according to the study, a fundamental driver of productivity and commitment. But specifically, these are the main contributions of technology to the employee experience:
- The ease of access to the information needed to work.
- Deliver and secure applications that are easy to use.
- Deliver a user experience similar or equal to the employee’s personal consumer experience.
- Offer tools to support the possibility of working from anywhere.
- Allow employees the possibility of choosing the device they are most familiar.
The CIO must assume the role of leading digital transformative change in improving the work experience. So, Both the CIO and their department must prepare to enable real collaboration with human resources. The only way an enterprise organization will progress is by creating a positive work experience for the staff under a holistic view. The IT investments of the past, driven by technology and infrastructure requirements, cannot continue. IT investment must be guided by human needs and where the goal is to help employees reach their full potential.